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COVID-19 Update

Information on the latest COVID-19 news and booking policies

 

Dear Traveler:

First of all, thank you for your interest in traveling to Peru with Mountain Lodges of Peru and for your support during this challenging year.

We have some very good news to share with you! Effective March 15th, 2021 the Government of Peru has lifted the quarantine requirement for international arrivals into the country. What is now required to enter the country is a negative molecular Covid-19 test taken within 72 hours prior to arrival, followed by a negative antigen test to be performed upon arrival at your destination (at a lab or your hotel). There is no PCR test requirement for domestic flights. Also, Peru was recently awarded the WTTC “Safe Travels” label given by the World Travel & Tourism Council which recognizes the country’s efforts to maintain tourist destinations as safe and hygienic, we hope you and your family are well and you are eager to start travelling again.

Since November 2020, we have been hosting domestic travelers at our Lamay Lodge in Sacred Valley where we have taken the opportunity to train our staff and guides on the new safety/health protocols applicable to our lodges and adventure field activities (available for review on our website – https://www.mountainlodgesofperu.com/covid-19-update/

Mountain Lodges of Peru has welcome the first scheduled group departures on our Salkantay and Sacred Valley & Lares programs in April 2021. Our staff, guides and local partners couldn’t be more excited and ready! We hope to welcome you soon with the same excitement and care as well.

Least, but not last, I wish to remind you that Mountain Lodges of Peru offers unique programs in the backcountry of Cusco and Machu Picchu with very small groups which are ideal for distancing and open spaces. We can also put together custom trips for families and groups of friends and cater to different interests and activities. All throughout our trips we provide intimate & luxurious accommodations with impeccable service of staff and guides in our very own lodges and hotels.

With our best wishes!

Enrique Umbert

CEO & Co-Founder

 

 

Dear Travelers,

As we all continue our global battle against COVID 19, we here in Peru are optimistically looking to the future in hopes that we will soon receive news regarding the gradual return to business as usual. We are disappointed to announce that we must suspend our Mountain Lodges of Peru departures through  April 10th 2021.  Having said that, we have amended our transfer policies so that our guests are able to reschedule their trips without penalties/additional charges.

If you were planning to join us during this time, our current modified booking policies will remain in place. Please note the following:

  • We have waived our standard transfer fees for transfer to 2021 and 2022 departures.
  • Your non-refundable deposits will be applied to your account with us as a credit toward future bookings.

And just to allay any COVID-19-related concerns that you may have about traveling to Peru in the near future, we would like to briefly share an outline of the official information that we have received from the Peruvian Ministry of International Trade and In the coming weeks we will provide updates on lodge re-opening and trail status. Please check our website for the most up-to-date information.

  • The current policies on social distancing, handwashing, and mandatory masks will continue.
  • All businesses with direct client contact, including restaurants and lodging/accommodations facilities, will be subject to mandatory and rigorous sanitizing/disinfecting protocols on a daily basis.
  • Guest temperatures will be registered once daily.
  • All gear related to adventure sports will be subject to mandatory and rigorous sanitizing/disinfecting protocols on a daily basis.
  • Please check our “Health and Safety” page for details.

Please let us know if you have additional questions or concerns—we are here for you and looking forward to welcoming you to our MLP community.

All the best,

Mountain Lodges of Peru

 

 

Peru is seeing a transition toward normalcy as travel resumes. MLP has dedicated the last four months to mobilizing its staff and incorporating our health and safety protocols to ensure an organized and secure reopening. We look forward to welcome you back, for your information here are the latest requests for traveling to Peru:

Before Your Travel to Peru:

  • Travelers entering the country must fill out a sworn statement (link) and also provide proof of negative results for one of the following tests before boarding the plane: a molecular test (PCR), an antigen test or a medical certificate of epidemiological discharge. PCR or antigen test results must be obtained no later than 72 hours prior to check-in. Best to carry a printed copy as well as a digital one.
  • Carry your digital boarding pass.

Arrival in Peru:

  • Upon arrival in Peru, visitors will need to take an antigen test within the first 24 hours. The test can be taken at any authorized laboratory or at your hotel in Lima or at your final destination (Cusco) – including the lab at Lima Airport. A negative result of this test will dispense the need for any form of confinement while you are in Peru. The passengers must pay for the test.
  • The entrance of non-resident passengers from United Kingdom, South Africa and/or Brazil, or who have made a stopover in such countries in the last 14 days, is suspended from March 29 to April 11.
  • The only requirement for domestic flights is a signed affidavit stating that no symptoms of COVID-19 are present.
  • The use of mask to travel throughout the country is mandatory and the population is reminded of hand washing and social distancing constantly. MLP will hand out disposable masks and shields throughout the trip.

Common Areas

  • Cleaning protocols are adopted to disinfect every area on an ongoing basis, with particular emphasis on high-touch and high-traffic areas, such as counters and front desk, door handles, public bathrooms and room keys, among others.
  • Hand sanitizer dispensers are available throughout the hotel, especially in high traffic areas.
  • Public areas have been reorganized according to new maximum capacity requirements. The spaces are duly signposted in compliance with the social distancing requirements.
  • Transparent screens or other physical barriers will be installed in spaces such as front desk, bar or restaurant areas when necessary.
  • Public access restrooms are cleaned according to protocols.

Our guests:

  • Non-contact greetings to practice physical distancing (6 feet or 1.8 meters).
  • Guests must wear masks and follow local regulations.
  • We minimize high-touch physical areas and take extreme precautions when exchanging items between guests and staff (check-in, room key, payment, amenities, etc.)
  • We have installed gel alcohol disinfection stations in public areas, as well as sinks and soap in strategic areas.
  • All guests and team members should wash their hands frequently.
  • All luggage will be disinfected on arrival.
  • All guests needs to submit to temperature check upon entering the hotel, and on a daily basis.
  • Those whose temperature is higher than the established one will not be able to enter and will be advised to go to the corresponding health facility.

Rooms

  • Implementation of strict cleaning and disinfecting protocols for all rooms before guest’s arrival and after their departure. Non-essential, high- touch items were removed.
  • Food & Beverage
  • Culinary staff is being retrained in safe food handling and preparation, and hygiene protocols are being reinforced.
  • We have expanded meal times to allow for less crowding in breakfast and dining rooms.
  • Meal times will be as follows: Breakfast from 7 – 9 AM, Lunch from 1 – 3 PM and Dinner from 7 – 8.30 PM.
  • We have created tailored options for groups and have made privates spaces available.
  • We encourage contactless payment for all services as much as possible.

Our Staff

  • Our team members have taken additional training in compliance with the requirements of competent authorities on Covid-19 and safety and disinfection protocols.
  • Every team member of the hotel will use the required mask and personal protective equipment (PPE) as part of their uniform.
  • All staff and guests must maintain a distance of 6 feet (1.8 meters). When not possible, protective equipment will be required for the staff.
  • We have released an internal protocol regulating the use of face masks, frequently and proactive temperature checks, and a disinfection process for all staff member entering work premises. We will be monitoring carefully any symptoms related to COVID-19 on a daily basis. If there is the slightest suspicion of the virus, he/she will be sent to testing immediately and the health protocol will be placed in effect.
  • All staff members have access to hand washing and hand sanitizing, disinfecting products and protective equipment before they perform their tasks.
  • There will be designated areas to check the temperature of team members and suppliers, in a discreet and non-invasive manner.
  • Activities and other services
  • A briefing on safety and health measures will be given to all guests before each activity.
  • Guests, guides and drivers are required by law to wear a mask while in vehicles, trains and any form of transportation.
  • All tours and activities will be offered in a private format and/or in a smaller groups, when possible, and as required.
  • For small group activities, safe distancing will be implemented between guests and staff.
  • All equipment will be disinfected after each use.
  • The reception area will coordinate with the passengers and guides for any activities/tours.
  • The guide must maintain at least 6 feet or 1.8 meters of social distancing at all times.
  • Third party suppliers and other service providers must comply with Mountain Lodges of Peru hygiene/safety standards.

Transport:

  • All drivers have received detailed training on physical distancing practices.
  • Drivers, guides and guests are required by law to wear a mask at all times while in a vehicle or on trains.
  • All vehicles will be disinfected between trips.
  • All vehicles will have alcohol gel available for our guests’ use.
  • Larger vehicles are used for private transportation and guests must sit in the rear seats of the vehicles, to allow the recommended distance from drivers – Drivers are responsible for sanitizing vehicles between uses according to specific guidelines and training.
  • Fan settings are configured not to recirculate air inside the vehicle – Masks are available for drivers and guests.
  • When loading luggage into vehicles, drivers follow hand hygiene protocols

These health and safety measures will be reviewed and updated regularly by MLP as needed in compliance with Peruvian Ministry of Health’s requirements to ensure our guests the best possible experience.