As we all continue our global battle against COVID 19, we here in Peru are optimistically looking to the future in hopes that we will soon receive news regarding the gradual return to business as usual. We are disappointed to announce that we must suspend our Mountain Lodges of Peru departures through April 10th 2021. Having said that, we have amended our transfer policies so that our guests are able to reschedule their trips without penalties/additional charges.
If you were planning to join us during this time, our current modified booking policies will remain in place. Please note the following:
- We have waived our standard transfer fees for transfer to 2021 and 2022 departures.
- Your non-refundable deposits will be applied to your account with us as a credit toward future bookings.
And just to allay any COVID-19-related concerns that you may have about traveling to Peru in the near future, we would like to briefly share an outline of the official information that we have received from the Peruvian Ministry of International Trade and In the coming weeks we will provide updates on lodge re-opening and trail status. Please check our website for the most up-to-date information.
- The current policies on social distancing, handwashing, and mandatory masks will continue.
- All businesses with direct client contact, including restaurants and lodging/accommodations facilities, will be subject to mandatory and rigorous sanitizing/disinfecting protocols on a daily basis.
- Guest temperatures will be registered once daily.
- All gear related to adventure sports will be subject to mandatory and rigorous sanitizing/disinfecting protocols on a daily basis.
- Please check our “Health and Safety” page for details.
Please let us know if you have additional questions or concerns—we are here for you and looking forward to welcoming you to our MLP community.
All the best,
Mountain Lodges of Peru
Peru is seeing a transition toward normalcy as travel resumes. MLP has dedicated the last four months to mobilizing its staff and incorporating our health and safety protocols to ensure an organized and secure reopening. We look forward to welcome you back, for your information here are the latest requests for traveling to Peru:
Before Your Travel to Peru:
- Travelers entering the country must fill out a sworn statement (link) and also provide proof of negative results for one of the following tests before boarding the plane: a molecular test (PCR), an antigen test or a medical certificate of epidemiological discharge. PCR or antigen test results must be obtained no later than 72 hours prior to check-in. Best to carry a printed copy as well as a digital one.
- Carry your digital boarding pass.
Arrival in Peru:
- Upon arrival in Peru, visitors will need to take an antigen test within the first 24 hours. The test can be taken at any authorized laboratory or at your hotel in Lima or at your final destination (Cusco) – including the lab at Lima Airport. A negative result of this test will dispense the need for any form of confinement while you are in Peru. The passengers must pay for the test.
- The entrance of non-resident passengers from United Kingdom, South Africa and/or Brazil, or who have made a stopover in such countries in the last 14 days, is suspended from March 29 to April 11.
- The only requirement for domestic flights is a signed affidavit stating that no symptoms of COVID-19 are present.
- The use of mask to travel throughout the country is mandatory and the population is reminded of hand washing and social distancing constantly. MLP will hand out disposable masks and shields throughout the trip.
- Cleaning protocols are adopted to disinfect every area on an ongoing basis, with particular emphasis on high-touch and high-traffic areas, such as counters and front desk, door handles, public bathrooms and room keys, among others.
- Hand sanitizer dispensers are available throughout the hotel, especially in high traffic areas.
- Public areas have been reorganized according to new maximum capacity requirements. The spaces are duly signposted in compliance with the social distancing requirements.
- Transparent screens or other physical barriers will be installed in spaces such as front desk, bar or restaurant areas when necessary.
- Public access restrooms are cleaned according to protocols.
- Non-contact greetings to practice physical distancing (6 feet or 1.8 meters).
- Guests must wear masks and follow local regulations.
- We minimize high-touch physical areas and take extreme precautions when exchanging items between guests and staff (check-in, room key, payment, amenities, etc.)
- We have installed gel alcohol disinfection stations in public areas, as well as sinks and soap in strategic areas.
- All guests and team members should wash their hands frequently.
- All luggage will be disinfected on arrival.
- All guests needs to submit to temperature check upon entering the hotel, and on a daily basis.
- Those whose temperature is higher than the established one will not be able to enter and will be advised to go to the corresponding health facility.
- Implementation of strict cleaning and disinfecting protocols for all rooms before guest’s arrival and after their departure. Non-essential, high- touch items were removed.
- Food & Beverage
- Culinary staff is being retrained in safe food handling and preparation, and hygiene protocols are being reinforced.
- We have expanded meal times to allow for less crowding in breakfast and dining rooms.
- Meal times will be as follows: Breakfast from 7 – 9 AM, Lunch from 1 – 3 PM and Dinner from 7 – 8.30 PM.
- We have created tailored options for groups and have made privates spaces available.
- We encourage contactless payment for all services as much as possible.
- Our team members have taken additional training in compliance with the requirements of competent authorities on Covid-19 and safety and disinfection protocols.
- Every team member of the hotel will use the required mask and personal protective equipment (PPE) as part of their uniform.
- All staff and guests must maintain a distance of 6 feet (1.8 meters). When not possible, protective equipment will be required for the staff.
- We have released an internal protocol regulating the use of face masks, frequently and proactive temperature checks, and a disinfection process for all staff member entering work premises. We will be monitoring carefully any symptoms related to COVID-19 on a daily basis. If there is the slightest suspicion of the virus, he/she will be sent to testing immediately and the health protocol will be placed in effect.
- All staff members have access to hand washing and hand sanitizing, disinfecting products and protective equipment before they perform their tasks.
- There will be designated areas to check the temperature of team members and suppliers, in a discreet and non-invasive manner.
- Activities and other services
- A briefing on safety and health measures will be given to all guests before each activity.
- Guests, guides and drivers are required by law to wear a mask while in vehicles, trains and any form of transportation.
- All tours and activities will be offered in a private format and/or in a smaller groups, when possible, and as required.
- For small group activities, safe distancing will be implemented between guests and staff.
- All equipment will be disinfected after each use.
- The reception area will coordinate with the passengers and guides for any activities/tours.
- The guide must maintain at least 6 feet or 1.8 meters of social distancing at all times.
- Third party suppliers and other service providers must comply with Mountain Lodges of Peru hygiene/safety standards.
- All drivers have received detailed training on physical distancing practices.
- Drivers, guides and guests are required by law to wear a mask at all times while in a vehicle or on trains.
- All vehicles will be disinfected between trips.
- All vehicles will have alcohol gel available for our guests’ use.
- Larger vehicles are used for private transportation and guests must sit in the rear seats of the vehicles, to allow the recommended distance from drivers – Drivers are responsible for sanitizing vehicles between uses according to specific guidelines and training.
- Fan settings are configured not to recirculate air inside the vehicle – Masks are available for drivers and guests.
- When loading luggage into vehicles, drivers follow hand hygiene protocols
These health and safety measures will be reviewed and updated regularly by MLP as needed in compliance with Peruvian Ministry of Health’s requirements to ensure our guests the best possible experience.